Miracle Recreation Equipment is a specialist in the field of design and manufacture of leisure and playground equipment and as such we are able to deliver total solutions to our customer. As such we are not just a supplier of components we are and want our customers to see us as being a full service provider in leisure-playground design, manufacture and installation.
We are focused on achieving total customer satisfaction, by meeting the customer’s needs and expectations in the provision of quality playground and recreation equipment.
To meet our stated aim and enhance stakeholder interests Miracle Recreation Equipment maintains a quality management system.
We define quality performance as always meeting our customer’s product, performance and technical expectations.
We measure quality performance in terms of customer satisfaction as our first priority, whilst maintaining the interests of all our stakeholders.
Responsibility for system product and service quality is not delegated, the system is maintained through a commitment by management and staff to continually improve process efficiency, customer satisfaction and business management processes. This is achieved by senior management communicating with all staff and creating the culture and atmosphere to allow this to occur.
We are committed to:
Continuous improvement of our performance through rigorous analysis of internal data, stakeholder feedback and by implementing where appropriate improvement and preventative actions.
Fulfilling our obligations to society and fostering an open dialogue with customers, our people, our suppliers and the public.